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Yes, we accept returns. We allow our customers to return items within 30 days of purchase, provided they are unused and in their original packaging. To arrange a return, we ask our customers to contact us by email at support@swsjewelryfactory.com stating the order number and address details and the reason for the return. After verification, we will inform the customer accordingly and initiate the return process. Please note that certain items, such as hygiene articles or personalized items, may be excluded from our right of return.

Currently, we ship within Australia, United States of America, Canada, Japan, New Zealand, Singapore, South Korea, , Indonesia, Philippines, Macau, Taiwan, Peru and various countries within the European Union. Orders are expected to reach customers 8-15 business days after confirmation
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If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
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